Return Policy

At MARAVITH, we value thoughtful purchasing and lasting quality. If something isn’t quite right, we’re here to make the return process simple and transparent. Please review the guidelines below to ensure a smooth experience.

Refund Eligibility

To qualify for a refund, items must meet the following conditions:

  • Item must be unused, unworn, and in original condition
  • All original packaging and tags must be intact
  • Proof of purchase (order confirmation or receipt) is required
  • Return request must be submitted within the designated time frame

Time Limits

Returns must be requested within 30 days of delivery. After this period, we are unable to offer a refund or exchange. For items marked as limited edition or seasonal collections, a shorter return window of 14 days may apply.

How to Request a Return

  1. Email our support team at [email protected] with your order number.
  2. Provide a brief explanation for the return.
  3. Attach photos if the item is damaged or defective.
  4. Wait for confirmation and return instructions from our team.

Please do not ship items back without prior authorization.

Return Shipping & Processing

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

Once received and inspected, approved refunds will be processed within 5–10 business days to the original payment method.

Non-Returnable Items

  • Gift cards and digital products
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items returned in damaged or used condition

Customer Support

If you have questions regarding your return or need assistance, our team is happy to help.

MARAVITH Customer Care
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)